Return and refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that returns will need to be sent to the following address:  Cyndy-Lou Boutique, 140 Pembroke Street West, Pembroke ON K8A 5M8

You can always contact us for any return question at Cyndyloukids@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the credit was approved or not. If approved, you’ll be automatically credited on your original payment method within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Cyndyloukids@gmail.com.